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Pivot Point International - Hair Care


Pivot Point Hair Care

A Pivot Point Difference


  • 100% HUMAN HAIR*

Every unit of the Pivot Point educational hair product line is handmade. Many hours are required to create a mannequin or other component. Our artisans use their exceptional skills to hand-implant the hair with natural growth patterns and densities. 

Pivot Point proactively requested SA8000 certification from our contracted hair-manufacturing factory to ensure the quality of goods match the well-being of the artisans who create them. The SA8000 certification affords our partners the confidence that our educational hair goods are produced in sanctioned conditions. 

SA8000 certification solidifies a commitment to human rights by guarding against the use of child and forced labor, discrimination, and unfair disciplinary practices, working hours and compensation. 

To learn more about the SA8000 Standard, log on to

The SA8000 Standard, establishes by SAI and one of the world's preeminent social standards, is a tool for implementing labor standards to protect workers along each step of the supply chain. 

*CAP #CS-FMMSCDLL-XLM-X is a mixture of human hair and bio-hair.

Pivot Point Hair Media Limited One-Year Warranty 


The Pivot Point hair medium is warranted to the original purchaser for a period of one year from the original date of purchase, under normal use and service against defective material or workmanship.

This warranty is void if the hair medium has been damaged by accident or improper care, neglect or other cause not arising out of defects in materials or workmanship. 

During the one-year period, Pivot Point will replace the hair medium when returned with a copy of the original purchase receipt, a copy or original tag containing the lot number and a letter, describing the defect. Any mannequin returned without receipt of purchase will be replaced at the discretion of the company. 

For purchases in the U.S., please return to:

Pivot Point International, Inc.

525 Busse Road

Elk Grove Village, IL 60007


For purchase outside the U.S., please consult our web site for your nearest international distributor.

Pivot Point Hair Media Disinfection Certificate 

All Pivot Point hair products have been chemically bathed and disinfected by steaming to ensure optimum safeguards. 


All hair is:

  • Boiled in water for six (6) hours
  • Washed in clear water
  • Placed into an acid bath for 5-20 minutes 
  • Washed in sodium hydroxide (to neutralize acids)
  • Rinsed in clear water
  • Bathed in H2O2 (peroxide) with ammonia 
  • Washed in clear water
  • Shampooed, conditioned and air-dried naturally

This process has been approved through the Department of Hygiene and Health Origin Authority in Asia. 

Disinfectant Staining: After the disinfection process, a reddish-brown colored residue may drip from wet hair. This residue can stain; shampoo hair prior to use. 

Care and Maintenance of Your Hair Media

Pivot Point's hair media is available in a variety of hair colors, texture patterns and length arrangements simulating a diverse client population. The same careful considerations you would give your client's hair should be extended to these hair media. The following guidelines will maximize the life of your educational hair by Pivot Point. 


  • Avoid storing damp hair in plastic bags to prevent unpleasant odors from mold or mildew.
  • Avoid excessive temperatures, hot or cold. Do not leave components/caps or mannequins in any area where extreme temperatures occur for prolonged periods of time, such as cars or cabinet dryer.


  • Comb hair prior to shampooing to ensure the hair is tangle-free.
  • Shampoo using a non-alkaline shampoo and lukewarm water.
  • Avoid tangling by running fingers through hair from scalp to ends.
  • Avoid excessive scrubbing or agitating of the hair.
  • Rinse thoroughly with lukewarm water.
  • Apply a leave-in conditioner or finishing rinse.
  • A moisturizing conditioner may be required for the tightly curled hair.
  • Detangle with a large-tooth comb; begin at the nape and comb the ends to scalp in a downward motion.
  • Rinse again (optional). 


  • Cabinet dryers have temperatures that can range from 141°F to 145°F.  If the head forms are exposed to high temperatures for extended periods of time, the heads can become deformed and in some cases melt. Monitor the drying time. Do not leave head forms in a cabinet dryer overnight.
  • Treat your head form like it is a client. How long would you leave a client under the dryer? If an extended drying time is needed, remove the head form from the heat source, allow it to cool and then replace the head form back into the dryer.
  • Tightly curled hair can be diffused or blown dry.
    • To diffuse, use a low heat and blower setting.
    • To blow dry, section the hair and use medium partings to ensure a smooth finish.


Strand tests are recommended to preview results of all chemical treatments. 


  • Prevent color products from staining the PVC synthetic face mask by applying protective créme around the hairline and covering it with plastic wrap.
  • Prevent oxidative color or lightener from touching the synthetic PVC scalp since the chemicals may seep below the PVC and deteriorate the hair implantations, which can cause hair loss.
  • Avoid placing mannequin under a dryer with oxidative color or lightener.


  • Never use sodium hydroxide products on any curly hair mannequins (curl patterns are designed with thio-based products).


  • Use alkaline or acid perms on dark, non-lightened hair.
  • Choose milder perms designed for color-treated hair on lighter hair colors. 
  • Perming extra-long hair is not recommended.


  • Excessive backcombing of yak or goat hair is not recommended due to breakage. 
  • For ease of designing, you can soften goat hair texture by applying equal proportions of lightener and 20 vol developer for 10 minutes.

Heat and Chemicals for Bio-Hair

  • The normal temperature range for shampooing, combing and/or thermal designing with blow dryers, curling irons, etc., is 130°C (266°F) - 170°C (338°F).
  • Bio-hair may be colored only from light to dark. The color will coat or stain bio-hair.
  • Bio-hair can be permed.

Care and Maintenance of Your Snap Cap System

The ABS head forms are very durable. With the following care instructions, this product should give you extended use.


  • To ensure proper placement, the cap and head form need to be properly aligned
  • Move all hair away from the cap edge before securing the cap
  • Place cap onto head form
  • Tighten lock with fingers
  • Check cap edge to ensure cap is fully inserted
  • Press front of cap
  • Tighten lock with key


When cap is applied: 

  • Use key to loosen lock
  • Push up on locking post
  • Release cap
  • Remove cap


  • When the ABS head form is submerged and held under water, the head form can collect water
  • If the ABS head form is dunked in a tub of water, but not held under water, the head form should not take on water.
  • It is best to use a hose attachment, like a shampoo nozzle, as no water will accumulate in the head form.
  • If water collects in the head form and does not drain itself from the bottom drain holes, remove the cap, hold the head form upside down and drain the water through the channel at the front hairline.


  • ABS can be used between -20°C (-4°F) and 80°C (176°F). 
  • Do not leave components/caps or mannequins in any area where extreme temperatures occur for prolonged periods of time.


  • Do not force the ABS head form onto the tripod or mannequin holder as this might weaken the sides of the head holder.

Pivot Point Hair Media Registration Info

Pivot Point is committed to providing quality craftsmanship and outstanding customer service. A code and lot number are stamped on the outer card attached to your mannequin or other hair medium. Please write it on the reverse side of that card and mail it to Pivot Point, or register it on our website at Upon registration, we will keep your information on file so you can receive future Pivot Point catalogs, new product information and warranty activation.

  • Updates highlighting special product offers
  • Pivot Point’s e-newsletter
  • Activation of Limited One-Year Warranty

To shop online or order a catalog, log on to, or call 800-886-4247.